FAQ
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Our home-based STI testing service allows you to discreetly test for sexually transmitted infections from the comfort of your home. You’ll receive a test kit with clear instructions on sample collection. After collecting your sample, send it back to our partner laboratory for analysis.
Detailed instructions are included in the test kit. Follow the step-by-step guide for sample collection. Chlamydia trachomatis, Neisseria gonorrhoeae and Trichomonas vaginalis are tested based on a urine sample. HIV, Syphilis and Hepatitis C are tested base on fingerstick blood sample. Once collected, secure the sample in the provided packaging and return it to us using the pre-paid shipping label.
Yes, we prioritize your privacy. The kit is sent in a neutral envelope to you. All information and test results are handled with the utmost confidentiality. We use secure and encrypted communication channels to ensure the privacy of your data. All client data is stored in Switzerland.
Our partner laboratory utilizes state-of-the-art technology to provide accurate results. For the detection of Chlamydia trachomatis, Neisseria gonorrhoeae and trichomonas vaginalis the modern PCR technology is used. A sample of your urine is sufficient for this analysis. For the detection of HIV, Syphilis and Hepatitis C the immunoassay technology is used. Fingerstick blood is required in this case. All tests are CE-IVD compliant. However, no test is infallible. If you have concerns about your results, please contact our customer support team for assistance.
Once the laboratory receives your sample, the analysis typically takes 1-2 days. You will be notified promptly through your preferred method of communication (email, secure portal, etc.).
If your results are positive, we recommend consulting with a healthcare professional for further guidance and potential treatment options. Our customer support team can provide assistance and resources to help you through the process. We have a good co-operation with several licensed doctors that are located in the Canton of Zurich. If you wish, we can provide the contact details and these licensed doctors can guide you through the process of treatment. In most cases treatment is uncomplicated and effective.
Yes, our website employs the latest security measures to ensure the safety of your personal and financial information. All online transactions are encrypted, providing a secure and private experience. Our partner for payment processing is PostFinance AG.
We understand that receiving positive results can be challenging. We provide access to experienced doctors that provide counseling services for individuals who want to get treated. Reach out to our customer support for more information.
Our customer support team is available 9:00 – 17:00 Mo – Fr. You can reach us through phone +41 44 620 17 26 or email info@360-health.ch. We’re here to assist you with any questions or concerns.
Yes, we adhere to all local and national regulations governing the provision of STI testing services, data privacy, and laboratory practices. For any additional questions or concerns, please don’t hesitate to contact our customer support team.
This page is operated by:
City Integration Switzerland GmbH
360-health.ch
Rigiweg 21a
CH-6343 Holzhäusern
info@360-health.ch
Tel: +41 44 620 17 26
Our partner for laboratory analysis:
Immunoassay analysis:
A-Labs Switzerland AG
Kilchbergstrasse 6
CH-8134 Adliswil
a-labs-switzerland@hin.ch
Tel: +41 44 442 00 09
Swissmedic authorization number:
512603-102730241
PCR analysis:
Laboratoire Kessler SA
Avenue de la Gare 48
CH-1920 Martigny
labokessler@hin.ch
Tel: + 41 27 722 87 55
Swissmedic authorisation number:
512634-102667300
Usually the Health Insurance doesn’t cover cost for analysis that were requested by private persons directly.
You will receive a secure E-mail as soon as the results are available directly from the laboratory (HIN standard).
The three bacterial infections (chlamydia, gonorrhoea and syphilis) and one parasitic STI (trichomoniasis) are generally curable with existing single-dose regimens of antibiotics.
For Herpes and HIV, the most effective medications available are antivirals that can modulate the course of the disease, though they cannot cure the disease.
For Hepatitis C safe and highly effective treatments are available, which cure the disease, although the treatment may take longer.
STIs such as gonorrhoea, chlamydia or trichomoniasis are major causes of pelvic inflammatory disease and infertility in women. Untreated trichomoniasis increases your risk of becoming infected with the human immunodeficiency virus (HIV) if you’re exposed to the virus.
Untreated HIV can progress to AIDS, often after many years.
Untreated Hepatitis C can seriously damage your liver. You can also develop issues with your blood pressure or sugar, skin, nerves, muscles, and joints. It could also impact your heart.