General Terms and Conditions (GTC)

Last updated: 21 May 2024

1 Scope

The General Terms and Conditions (hereinafter referred to as “GTC“) apply to all legal transactions concluded via the Online Shops www.360-health.ch (hereinafter referred to individually as the “Online Shop“). The online shop is operated by City Integration Switzerland GmbH (hereinafter referred to as “City Integration”).

City Integration reserves the right to amend these T&Cs at any time. The version of these T&Cs in force at the time of the order is decisive, which cannot be unilaterally changed for this order. Conflicting or deviating terms and conditions of the clientele will not be recognized.

The products offered in the online shop are aimed exclusively at customers who live or have their registered office in Switzerland.

Deliveries are made exclusively to addresses in Switzerland.

The offer is valid as long as the product can be found via the search engine in the online shop and/or stocks last.

2 Information

2.1 Product and price

Images of products in advertisements, brochures, online shops, etc. are for illustrative purposes and are non-binding.

All sales prices published in the online shop represent net prices. This means that VAT must be added. Costs for packaging and delivery are at the expense of City Integration. City Integration reserves the right to change the prices of the products and services offered at any time. The price in the online shop at the time of the order is decisive for the conclusion of the purchase contract.

2.2 Availability and delivery time

City Integration attaches great importance to providing up-to-date and accurate availability and delivery times in the online shop. However, due in particular to production or delivery bottlenecks, City Integration may experience delivery delays. All information on availability and delivery time is therefore without guarantee and may change at any time.

3 Conclusion of the contract

The products and prices in the online shop are considered an offer. However, this offer is always subject to the condition of an impossibility of delivery or an incorrect price indication, which terminates the contract.

The purchase contract for City Integration products is concluded with City Integration as soon as the customer places their order in the online shop, by telephone or e-mail (hereinafter referred to as the “Sales Contract“).

The arrival of an online order is indicated to the customer by means of an automatically generated order confirmation from City Integration to the e-mail address provided by the customer. Receipt of the automatically generated order confirmation does not imply any guarantee that the product can actually be delivered. It merely indicates to the customer that the order placed has arrived at the online shop and that the contract with City Integration has thus been concluded under the condition that delivery is possible and that the price is correctly indicated.

4 Delivery date

With the order confirmation, the customer will be informed of a provisional delivery date or the customer will be contacted and an individual delivery date will be agreed.

If City Integration is in default of delivery, the customer has the right to withdraw from the contract (except in the case of special orders) from the 30th calendar day since the originally announced delivery date. In this case, City Integration will refund to the customer any amounts already paid in advance. There are no further claims against City Integration.

5 Delivery / store pick-up

In the case of City Integration products, customers have access to all delivery and pick-up options, which are listed in the online shop under “Delivery and collection”.

The customer’s delivery address must be in Switzerland and easily accessible by truck. If this is not the case, the customer will bear any additional costs.

If the customer does not take delivery of the ordered products on the agreed or indicated delivery date, City Integration may terminate (cancel) the contract and charge the customer for the delivery costs incurred and any loss of value.

6 Obligation to check

Customers must immediately check delivered or picked up products for correctness, completeness and delivery damage.

In the case of forwarding deliveries, any delivery damage must be noted on the delivery note.

7 Warranty

7.1 Basic provisions

Within the legal framework, City Integration assumes the guarantee for the absence of defects and functionality of the ordered product after delivery. The warranty period continues regardless of the provision of any warranty services. City Integration can optionally extend the guarantee by

  • partial and complete replacement by an equivalent product.
  • Replacement with a new product
  • credit note at the current price, (maximum the sales price at the time of ordering); or
  • Decrease

adduce.

8 Liability and Disclaimer

8.1 Liability

Liability is based on the applicable legal provisions. However, in no event shall City Integration be liable for (i) slight negligence, (ii) indirect and consequential damages and loss of profits, (iii) unrealised savings, (iv) damages resulting from delay in delivery and (v) any acts and omissions of City Integration’s auxiliaries, whether contractual or non-contractual.

In addition, City Integration declines liability in the following cases:

  • improper, non-contractual or unlawful storage, suspension or use of the Products;
  • force majeure, in particular damage caused by natural hazards, moisture, falls and impacts, etc., for which City Integration is not responsible, and official orders.

 

8.2. Limitation of Liability

City Integration excludes without limitation any liability for any loss or damage of any kind, whether direct, indirect or consequential, arising out of the use of or access to the City Integration websites or any links to third party websites. City Integration does not guarantee that the individual parts of its website will function flawlessly. In addition, City Integration disclaims any liability for manipulation of the Internet user’s computer system by unauthorized persons. Our service is intended exclusively for use by the test person. The use of our services on behalf of third parties is strictly prohibited.

9 Payment

9.1 Payment Methods

All claims for payment of products and services purchased through City Integration’s online shops are made directly to the customer.

Payments must be made in Swiss francs. Customers can use the payment methods offered as a means of payment in the online shop under “Payment Options”. 

If you pay by credit card or other instant payment methods, you will be charged at the time of ordering. In the case of prepayment, delivery will only take place after receipt of payment. The products in City Integration’s central warehouse are reserved until the end of the payment period of at least 11 calendar days.

9.2 Late payment

If the Clientele fails to meet all or part of its payment obligations, all outstanding amounts owed by the Clientele to City Integration under any title shall become due immediately (in the case of advance payment within 8 calendar days from the date of the 1st reminder) and City Integration may immediately demand them and cease further deliveries of products to the Clientele.

City Integration charges a compensation of CHF 5 for the 2nd reminder and CHF 20 for the 3rd reminder. In the event of unsuccessful reminders, the invoice amounts can be assigned to a company commissioned with debt collection. In this case, an additional APR of up to 15% on the invoice amount owed from the due date may be charged. The company in charge of the collection will claim the outstanding amounts in its own name and on its own account and may charge additional processing fees.

9.3 Retention of Title

Products ordered will remain the property of City Integration until full payment has been made to City Integration. City Integration is entitled to make a corresponding entry in the register of retention of title. Prior to the transfer of ownership, pledging, transfer of title by way of security, processing or transformation is not permitted without the express consent of City Integration.

10 Modification of the order or cancellation

Orders oblige the customer to accept the products and services. City Integration can accept subsequent changes to customer orders at its own discretion and charge a compensation of 20% of the cancelled order value, but not less than CHF 60, as well as any loss in value of the cancelled products since their order.

If, after an order or .dem conclusion of the contract in accordance with Section 3, a (partial) delivery impossibility (dissolving condition) occurs, the customer will be informed immediately by e-mail. If the customer has already paid, this amount will be refunded. If no payment has yet been made, the customer will be released from the obligation to pay. Further claims due to delay in delivery or failure of delivery are excluded.

11 Return of defect-free goods

If the customer makes use of their right of return within 30 days, City Integration will refund the entire purchase price.

12 Data protection

The data protection declaration applies to the processing of personal data by City Integration.

13 Partial invalidity

Should individual provisions of these GTC be invalid or ineffective, this shall have no influence on the validity of the remaining provisions and these GTC as a whole.

14 Place of jurisdiction and applicable law

All legal relationships between City Integration and the clientele are subject to substantive Swiss law. The Vienna Convention on Contracts for the International Sale of Goods is not applicable.

The following exclusive jurisdictions apply:

For all claims arising from sales contracts to which City Integration is a party:For claims by consumers, their place of residence or Holzhäuser ZG shall be the place of jurisdiction. In all other cases, Holzhäuser ZG is the exclusive place of jurisdiction.

15 Copyright Notice

All rights, including copyrights, to these T&Cs are held by City Integration.

Any reproduction, distribution or other use is prohibited and may only be made with the express written consent of City Integration. In the event of a violation of this requirement, City Integration reserves the right to take all legal action.

January 2024